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New features added regularly so you can make improvement periodically.

SLA Management, Knowledge Management, Self-Service Portal, Integrated ITSM Platform, and more features to go.

Freshservice - Incident management ico

Incident Management

Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency

Freshservice - SLA Management ico

SLA Management

Set multiple SLA policies for creating task deadlines and automate communication about SLA violations. Easily resolve tickets based on priorities,

Freshservice - Knowledge Management ico

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests

Freshservice - Service Catalogue ico

Service Catalog

Offer multiple services for different departments through the user-friendly service catalog so users can easily place and receive requests in no time

Freshservice - Automation ico


Simple automation functions to leverage the built-in capabilities. Prioritize, categorize, assign and close tickets, and notification for agent and customer

Freshservice - Self-Service Portal ico

Self-service Portal

Enable customer to access knowledge base before submit a ticket, and let them requests directly from the support portal that can be customizable

Slick, modern and efficient ITSM software

Intuitive systems that automate mundane tasks, let you plan and track effectively, and keep the whole team on the same page

Freshservice - Problem Management

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice’s timeline of events, and minimize disruptions to the business

Freshservice - Change Management

Change Management

Plan, rollback, change and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it’s rolled out

Freshservice - Release Management

Release Managament

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account

The Complete Project Management Toolkit

Streamline individual and team workflow and easily collaborate with teammates and across teams in real-time

Freshservice - Task Management

Task Management

Manage projects by organizing them into tasks and nested subtasks, and easily assign them to individual owners. Collaborate and discuss, attach files for context, view dependencies, and use the activity log to monitor progress

Freshservice - Real-time Dashboard

Real-time Project Dashboard

Gain complete visibility into all your projects at a glance with our simplified dashboard that shows real-time progress. View all the details you need, keep track of the project timeline, and be notified of deadline violations with our tracking indicator

Freshservice - Task Management

Integrated ITSM Platform

Track and manage all your assets, tickets, and changes within the single system of your service desk. Plan projects better with integrated modules, and manage all their dependencies and relationships from the single window of your portal

The most efficient IT asset management software to track your inventory

A comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again

Freshservice - Asset Auto-Discovery

Asset Auto-Discovery

View all conversations in one place. Make your next sales call or schedule appointment from the same interface

Freshservice - Configuration Manager

CMDB/ Configuration Management

Purchase local and toll-free numbers from inside Freshsales and assign them to your sales reps to start call

Freshservice - Contract Management

Contract Management

Record a voicemail, upload a greeting, or type your voicemail message that will convert into audio by Freshsales

Freshservice - Inventory Management

Inventory Management

No extra software/hardware costs. Just place calls with one-click from inside Freshsales application!

Advanced analytics for greater visibility and service improvement

Advanced metrics give you constant insight that lets you improve performance, identify problems, and plan based on successes

Freshservice - Out-of-the-box reports

Out-of-the-box Reports

Generate pre-defined reports for incidents, changes, and assets using various filters, or choose from our curated reports. Easily identify bottlenecks, purchases plan,& shared reports

Freshservice - Custom Reports

Custom Reports

Easily organize yours insights into tailored reports to stay on top of SLAs and service desk performance. View real-time data as presentations or schedule periodic email reports

Freshservice - Interactive Visualizations

Interactive Visualizations

Data visualization engine automatically show optimal way to present your data. You can browse interactive visualizations with Smartboards. Easily improve your performance

Freshservice - Natural Language

Natural Language Querying

Ask about your service desk data instantly using the Natural Language Querying engine. Build custom visualizations, add filters, and even ask questions using a search bar


Freshchat - IntelliAssign

Integrations/ Apps

Freshservice’s array of third-party integrations let you use your favorite apps to manage your service desk

Freshservice - Mobile Apps

Mobile Apps

The iOS and Android apps let you provide end-to-end support within teams, view daily tasks, and remotely manage assets

Freshservice - Gamification


The exclusive integrated game mechanics transform your internal service desk

Freshservice - Security


Ensure only employees can sign in to your service desk by whitelisting specific IP addresses

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