Strengthen your Customer & Employee Experience

Help you to digitalize your payroll calculation, performance management, and asset management. Improve your customer satisfaction and help to generate more leads. Enable you to engage customers using AI & Bots. Centralized employee collaboration in one app. And, more. So, where do you want to start?

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Our Collaborations

To help in transforming your business into digital, we collaborate with SAP SuccessFactors, Freshworks, Lark Suites, Nascence, and G Suites. So you can enjoy running your business with only good products.

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Make a little improvement. Enjoy the process.

Follow step by step to improve your customer and employee experience with our software solutions.

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Haermes

HRIS Software for digitalizing your Human Resource operations such as Employee Database, Payroll calculation, Attendance management, Employee Self-Service, Appraisal Management, and more

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SAP SuccessFactors

Improve your employee engagement through Employee Experience Management, Talent Management, Performance Management, HR Analytic, and Workforce Planning

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Freshservice

Improve your employee engagement with IT service desk which is equipped with features of internal ticketing, asset management, and contract management. Delight your employee with service catalog to fulfil their needs.

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Freshchat

Engage your customer through web, mobile, and social messenger such as Whatsapp, Apple Apple Business Chat, Line, and Facebook Messenger. Delight them with AI and bots automations, and proactive campaign.

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Freshdesk Support Desk

Manage your customers’ needs in helpdesk through ticketing system and make sure your agents provide the best support. Build customer-centric culture and Improve your customer satisfaction.

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Freshsales

Give your sales the right CRM tools to generate more leads. Manage sales through smart pipeline, make sure your sales team focus on high potential leads – those who exhibit sales-ready buying signals and behaviors.

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Swiftclaim

Manage your expense such as employee request for business trip, cash transaction, and other claim transactions. Make all of the process paperless and integrate it with your HRIS Software to sync employee database

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EHR

Employee Health Report will help you to collect health report of your employee during working from home so you can make sure they are in health condition and can work productively as they are in the office.

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lark

Lark Suite

All-in-one collaboration tools with unlimited time of conference audio/video call, creation of docs and sheets, and approval form. Broadcast your internal through Announcement, create polls and survey, and more.

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Huawei Cloud

Huawei Cloud simplifies your database, network, storage, security, and etcetera with the state-of-the-art cloud technology.

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Google Workspace

Strengthen your employee productivity with Google Tools with creation tools such as gdocs, gsheets, gform. Set schedule in calendar and sync it  to all of your employee, personalised your business email address, and more.

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FINNS

FINNS helps you manage everything from your finance and accounting in multiple currencies and companies to inventory and purchasing.

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Haptik

The most humanly possible conversational AI to help customers find the right information at the right time through a channel of their choice

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KAPPS

An integrated solution with leading technology and deep industry expertise to ensure a smooth transaction for your factoring and supply chain financing.

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Docuflo

An Enterprise Document Management System which provides Collaboration Management, Content Classification, Audit Availability, and Simple Integration in a secured database/repository.

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UiPath

Free your employee from a repetitive tasks by creating automation that allows you to find automation opportunities, build simple to advance automation, scale and manage AI with ease and security, and deliver engaging experiences for your employee.

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Build Unique Web Applications. Mobile Applications. Or Both.

You need to transform your unique system into digital so we provide you with a unique service to build apps from scratch.

bodynits

Bodynits International Pte Ltd

Apparel Industry

Developed web and mobile app for controlling fabric named Roll Management System and Inline QC for production management.

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Join us to start a better change just like them.

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“Before we had Freshchat and Freshdesk, we were struggling with the growth of customer operations. First Contact Resolution is one of the most important metrics for us. This is where Freshchat helps us incredibly“
Ahmad Johari
Vice President Operations at FinAccel
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“After using Freshworks’ solutions, for integrated channels, we are able to tracking all clients/freelancers’ history and serve
them better. Clear agent performance dashboard. Allows management to make decision better“
Ryan Gondokusumo
CEO at Sribu
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“Freshworks’ solutions are simple and make us easier to pull data and review customer responses. The canned response feature can help us to answer customer questions accurately and quickly. WhatsApp integration simplifies our team answering customer questions.“
Susanti Santi
Senior Customer Service at HIJUP
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“Thank you Freshworks for making our customer service team works easier.“
Rianda
Key Account Officer / Commercial at Kerry Express Indonesia
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“Easy to use, allowed us to deliver better support to all our users. And always receive fantastic support from the Weefer team at Freshdesk.“
Niken R. Sutiesna
Customer Care Coordinator at Vidio.com
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“Freshdesk is very helpful and offers many solution articles. The features we love the most are automations which can improve our productivity.“
Rizky Damayanti Putri
Lead of Customer Development at Dekoruma
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“With Freshdesk, our company can manage and improve our client satisfaction as well as transparency process within the company. And the team is very helpful during our first year using this solution. We are looking forward to using more of Freshdesk features that will improve our reporting process as well.“
Wahyu Tri Widodo
Helpdesk Coordinator at Aino Indonesia
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“Thank you for bringing Freshdesk to our work!
This is the best way to overcome the thousands of emails we receive every day, this also greatly saved our time in making new tickets.“
Shinta Firmasari
Operation Maintenance Support at Protelindo
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“Since we have been using Freshdesk, each issue can be monitored accordingly. It has been improving our SLA's business. Thank you Freshworks for providing such a good solution for our support team.“
Widjaya Hambali
Head of ICT at Sampoerna Kayoe
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“Convenient and easy to use. Thank you Freshworks and Weefer team for facilitating us with such a great feature.“
Gracia Tanzil
CX Lead at Top Remit
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“Freshdesk is our first customer support tool and we continue to use it for the last 5 years. The ticketing system makes it easier to track all the queries and the automated system helps us to increase our team productivity.
We have seen a Y-on-Y improvement at an average of 18% in our customer handling & effective internal coordination thanks to their knowledge base solution. Thank you Weefer & Freshdesk team for your awesome support.“
Putu Yuliana
Quality Analyst Supervisor
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“Thank you for bringing Freshdesk to our work better and faster and more efficiently. With easy use and there are reports for data.
Always success Freshdesk.“
Sabrina Ezra Shasya
Business Support at Beone Optima Solusi
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“Thank you, Freshdesk is very user-friendly not only for the end-users but also for us. It is quite helpful for improving the SLA progress in our team.“
Marengga Dwi Hawanti
People Services Specialist at Alterra
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“Freshdesk helping us a lot to deliver a great experience to our customers, Freshdesk offers so many features, it's really helping our operation to increase the productivity, at the same time we can manage better interaction and deliver happiness to our customers, also anytime we need help, we always got wonderful support both from Weefer and Freshdesk.“
Maulana Malik Muqorrobun
Customer Experience Manager at Bussr
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“Freshservice is useful because Amartha has hundreds of branches throughout Indonesia and the assets are distributed within the branch.“
Andhika Wahyu Putra
Customer Service Manager at Amartha

Consultation First. Deal Later.

Our Solutions Are Surely Created For Your Business.