Empower Your Customer Support Team To Improve Customer Satisfaction.

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40,000+ customers keep improving their customer support performance with Freshdesk.

A helpdesk software to manage your customers needs, manage agent performance, plan strategies through customer satisfaction score.

Powerful Ticketing

Make sure every issue gets resolved with powerful ticketing and no double reply

Multi Channel

Manage all your support conversations from Facebook, Twitter, & Portal in one place

Productivity

Increase your team’s performance and productivity with the Gamification System

Self-Service

Create a self-service experience that supports your brand and a portal that customizable

Why Choose Us?

All you Need for IT solution

We will assist you until the onboarding process. So, if you encounter a problem, reach us anytime, we’ll gladly to help you out

Customer Satisfaction

We will do our best to give best service to our customer because customer satisfaction is one of the key of our success. Your happiness is our happiness

Support Local Languages

We communicate in plain way that everyone will understand, so rest assured and also we can support you in Indonesian and English

Custom Integrations

Already have favorite apps and want integration instead? Don’t worry, we offer custom integrations with your preferred apps

“Before we had Freshchat and Freshdesk, we were struggling with the growth of customer operations. First Contact Resolution is one of the most important metrics for us. This is where Freshchat helps us incredibly“

Ahmad Johari

Vice President Operations at FinAccel

“After using Freshworks’ solutions, for integrated channels, we are able to tracking all clients/freelancers’ history and serve
them better. Clear agent performance dashboard. Allows management to make decision better“

Ryan Gondokusumo

CEO at Sribu

“Freshworks’ solutions are simple and make us easier to pull data and review customer responses. The canned response feature can help us to answer customer questions accurately and quickly. WhatsApp integration simplifies our team answering customer questions.“

Susanti Santi

Senior Customer Service at HIJUP

“Thank you Freshworks for making our customer service team works easier.“

Rianda

Key Account Officer / Commercial at Kerry Express Indonesia

“Easy to use, allowed us to deliver better support to all our users. And always receive fantastic support from the Weefer team at Freshdesk.“

Niken R. Sutiesna

Customer Care Coordinator at Vidio.com

“Freshdesk is very helpful and offers many solution articles. The features we love the most are automations which can improve our productivity.“

Rizky Damayanti Putri

Lead of Customer Development at Dekoruma

“With Freshdesk, our company can manage and improve our client satisfaction as well as transparency process within the company. And the team is very helpful during our first year using this solution. We are looking forward to using more of Freshdesk features that will improve our reporting process as well.“

Wahyu Tri Widodo

Helpdesk Coordinator at Aino Indonesia

“Thank you for bringing Freshdesk to our work!
This is the best way to overcome the thousands of emails we receive every day, this also greatly saved our time in making new tickets.“

Shinta Firmasari

Operation Maintenance Support at Protelindo

“Since we have been using Freshdesk, each issue can be monitored accordingly. It has been improving our SLA's business. Thank you Freshworks for providing such a good solution for our support team.“

Widjaya Hambali

Head of ICT at Sampoerna Kayoe

“Convenient and easy to use. Thank you Freshworks and Weefer team for facilitating us with such a great feature.“

Gracia Tanzil

CX Lead at Top Remit

“Freshdesk is our first customer support tool and we continue to use it for the last 5 years. The ticketing system makes it easier to track all the queries and the automated system helps us to increase our team productivity.
We have seen a Y-on-Y improvement at an average of 18% in our customer handling & effective internal coordination thanks to their knowledge base solution. Thank you Weefer & Freshdesk team for your awesome support.“

Putu Yuliana

Quality Analyst Supervisor

“Thank you for bringing Freshdesk to our work better and faster and more efficiently. With easy use and there are reports for data.
Always success Freshdesk.“

Sabrina Ezra Shasya

Business Support at Beone Optima Solusi

“Thank you, Freshdesk is very user-friendly not only for the end-users but also for us. It is quite helpful for improving the SLA progress in our team.“

Marengga Dwi Hawanti

People Services Specialist at Alterra

“Freshdesk helping us a lot to deliver a great experience to our customers, Freshdesk offers so many features, it's really helping our operation to increase the productivity, at the same time we can manage better interaction and deliver happiness to our customers, also anytime we need help, we always got wonderful support both from Weefer and Freshdesk.“

Maulana Malik Muqorrobun

Customer Experience Manager at Bussr

Why Freshdesk support desk?

Let you easily monitoring social media trends, teams performance, customer complain on single platform.

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