Give your customer support a helpdesk software to organize customers’ needs through the ticketing system. You also can generate more leads because you can focus on potential customers. Do not forget to choose the right live-chat tool with Facebook Messenger and Whatsapp Business integration.
Engage your customer through web, mobile, and social messenger such as Whatsapp, Apple Apple Business Chat, Line, and Facebook Messenger. Delight them with AI and bots automations, and proactive campaign.
Manage your customers’ needs in helpdesk through ticketing system and make sure your agents provide the best support. Build customer-centric culture and Improve your customer satisfaction.
Give your sales the right CRM tools to generate more leads. Manage sales through smart pipeline, make sure your sales team focus on high potential leads – those who exhibit sales-ready buying signals and behaviors.
“Since we have been using Freshdesk, each issue can be monitored accordingly. It has been improving our SLA’s business. Thank you Freshworks for providing such a good solution for our support team.”
Widjaya Hambali
Head of ICT at Sampoerna Kayoe
“Thank you for bringing Freshdesk to our work!This is the best way to overcome the thousands of emails we receive every day, this also greatly saved our time in making new tickets.”
Shinta Firmasari
Operation Maintenance Support at Protelindo
“Easy to use, allowed us to deliver better support to all our users. And always receive fantastic support from the Weefer team at Freshdesk.”
Niken R. Sutiesna
Customer Care Coordinator at Vidio.com
“With Freshdesk, our company can manage and improve our client satisfaction as well as transparency process within the company. And the team is very helpful during our first year using this solution. We are looking forward to using more of Freshdesk features that will improve our reporting process as well.”
Wahyu Tri Widodo
Helpdesk Coordinator at Aino Indonesia
“Freshdesk is very helpful and offers many solution articles. The features we love the most are automations which can improve our productivity.”
Rizky Damayanti Putri
Lead of Customer Development at Dekoruma
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