Agenda
13:30 – 14:00
Registration & Networking [Weefer Team]
14:00 – 14:30
Weefer & Freshservice Partnership Introduction [Balaji, Ninja & Hery]
14:30 – 15:15
CX Expert Talk – Optimizing Customer Service for Higher Customer Engagement and Revenue [Ramya Devi – Freshworks]
15:15 – 15:30
Freshdesk Omnichannel Customer Success Story [Abang Express]
15:30 – 16:15
Break
16:15 – 16:45
Panel Discussion: Industry Trends on Customer & Employee Experience [Customer & Freshworks Panelist(s): Sinarmas Mining Tech Connect & Altama Surya Anugerah]
16:45 – 17:15
Service Management and the New World of Automation [Bharath – Freshworks]
17:15 – 17:30
Freshservice Customer Success Story [Border Eagle (Caplang)]
17:30 – 17:40
Lucky Draw [Weefer]
17:40 – 19:00
Dinner + Networking [All Participants]
Speaker
Niranjana Krishna Kumar
Senior Strategic Account Manager – Malaysia, Singapore and Indonesia
Bharath Sridhar
Senior Product Consultant
Balaji Purushothaman
Strategic Account Manager – Mid Market & Enterprise Sales, ID/HK/TW/China
Peteri Terusmata(Tery)
Customer Care Supervisor
Daniel Alatas
Head of Project Management
Handa Zaelana
HR Digital Product Head
Ramya Devi
Lead – Solution Engineer
Hery Liandro
Business Development Director
Taufik Rahman
IT Manager
