Start Improving Your Employee Satisfaction By Providing What They Need.
Provide the right service with a simple requesting process for your employee to improve their creativity.
New features added regularly so you can make improvement periodically.
SLA Management, Knowledge Management, Self-Service Portal, Integrated ITSM Platform, and more features to go.
Incident Management
Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency
SLA Management
Set multiple SLA policies for creating task deadlines and automate communication about SLA violations. Easily resolve tickets based on priorities,
Knowledge Base
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests
Service Catalog
Offer multiple services for different departments through the user-friendly service catalog so users can easily place and receive requests in no time
Automation
Simple automation functions to leverage the built-in capabilities. Prioritize, categorize, assign and close tickets, and notification for agent and customer
Self-service Portal
Enable customer to access knowledge base before submit a ticket, and let them requests directly from the support portal that can be customizable
Slick, modern and efficient ITSM software
Intuitive systems that automate mundane tasks, let you plan and track effectively, and keep the whole team on the same page
Problem Management
Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice’s timeline of events, and minimize disruptions to the business
Change Management
Plan, rollback, change and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it’s rolled out
Release Managament
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account
The Complete Project Management Toolkit
Streamline individual and team workflow and easily collaborate with teammates and across teams in real-time
Task Management
Manage projects by organizing them into tasks and nested subtasks, and easily assign them to individual owners. Collaborate and discuss, attach files for context, view dependencies, and use the activity log to monitor progress
Real-time Project Dashboard
Gain complete visibility into all your projects at a glance with our simplified dashboard that shows real-time progress. View all the details you need, keep track of the project timeline, and be notified of deadline violations with our tracking indicator
Integrated ITSM Platform
Track and manage all your assets, tickets, and changes within the single system of your service desk. Plan projects better with integrated modules, and manage all their dependencies and relationships from the single window of your portal
The most efficient IT asset management software to track your inventory
A comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again
Asset Auto-Discovery
View all conversations in one place. Make your next sales call or schedule appointment from the same interface
CMDB/ Configuration Management
Purchase local and toll-free numbers from inside Freshsales and assign them to your sales reps to start call
Contract Management
Record a voicemail, upload a greeting, or type your voicemail message that will convert into audio by Freshsales
Inventory Management
No extra software/hardware costs. Just place calls with one-click from inside Freshsales application!
Advanced analytics for greater visibility and service improvement
Advanced metrics give you constant insight that lets you improve performance, identify problems, and plan based on successes
Out-of-the-box Reports
Generate pre-defined reports for incidents, changes, and assets using various filters, or choose from our curated reports. Easily identify bottlenecks, purchases plan,& shared reports
Custom Reports
Easily organize yours insights into tailored reports to stay on top of SLAs and service desk performance. View real-time data as presentations or schedule periodic email reports
Interactive Visualizations
Data visualization engine automatically show optimal way to present your data. You can browse interactive visualizations with Smartboards. Easily improve your performance
Natural Language Querying
Ask about your service desk data instantly using the Natural Language Querying engine. Build custom visualizations, add filters, and even ask questions using a search bar
Extensions
Integrations/ Apps
Freshservice’s array of third-party integrations let you use your favorite apps to manage your service desk
Mobile Apps
The iOS and Android apps let you provide end-to-end support within teams, view daily tasks, and remotely manage assets
Gamifications
The exclusive integrated game mechanics transform your internal service desk
Security
Ensure only employees can sign in to your service desk by whitelisting specific IP addresses
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