Resolved issue with powerful ticketing system

Collaborate with your team easily without getting in each other way, won’t miss any ticket and done more with mobile support

Team Inbox

Collaborate and resolved issue together with your support team. Every request send to your support mail will turn into ticket in helpdesk and everyone can see who’s working on the ticket to ensure there’s no double reply

SLA Management

Set, manage, and meet customer expectation by setting up SLA. So customer know ticket priority and requirement also how fast the response time. Helpdesk also have reminder feature for agent when ticket is critial one or overdue

Mobile Support

Bring your helpdesk wherever you go, get Freshdesk application for your android phone or Ios phone. Reply ticket from your mobile device anytime even while waiting for your coffee or order, it’s completely easy and free

Manage your conversation in one place

Manage all your channel in helpdesk so you won’t get confused with many tab and account

Live Chat and Phone Call

Assist visitor from your website and support portal right away with real-time conversation. Set up phone number on Freshdesk to support customer via phone while everything is recorded

Social Media Channel

Manage facebook, twitter and portal in the apps. Also configure how to interact with customer on every social media while you can monitoring how your customer interact via helpdesk

Email and Feedback Widget

Email will automaticaly convert into ticket also possible to group them based on priority and category. Put feedback widget either in your website or anywhere your customer might show up

Boost Team Performance and Productivity

With game-like feature inside, beside having fun, agent will compete each other and show their skill to become a winner

Gamification

Almost everyday, agent have to reply the ticket. Yet agent probably get bored and don’t want to do it while the ticket keep pilling up. So to motivate the agent and done more work, we add gamification system while the winner can win trophy and badge. As a result, more work done, customer happy also our agent

Create Self-Service experience to support your brand

Rather asking help to the pro, customer can browse FAQ first. As a result, they manage to help themself while less ticket submitted

Knowledge Base (FAQ)

Help your customers to get instant answers by creating a knowledge base system that is available whenever they need it. Beside helping the customer, it also reducing incoming ticket with basic question

Community Forum

Your customers can help one another via community forum. Either they communicate with each other, ask questions, sharing ideas, and learn from each other. Therefore, it’s for their sake

Scale your support across multiple product and languages also timezones

Support unlimited number of product, with 30 language and on everytimezones

Multi-Product Support

Support unlimited number of products from a single help desk and you can also control what your customers see from the outside

Multilingual Support

Can support customers in over 30 languages. Also possible to integrate your helpdesk with services like Transifex, Localize, and Google Translate

Do your job while we take care of your security

Customer satisfaction is top priority, so keep your eye on supporting them without worrying about keeping your freshdesk up and running

Custom SSL Certificates

Free wild SSL cerificates for every Freshdek account. Also, if you prefer to use your custom domain for your portal, make it secure by using an SSL certificate. Therefore, you can let us set it up for you

Trusted IP

Freshdesk’s Trusted IP functionality lets you whitelist specific IP ranges. Furthermore, coupled with a virtual private network (VPN) can make it more secure for people to access your portal

Single Sign-On

Single Sign-On help your internal users can access your helpdesk easily without to set up new accounts or re-enter their passwords everytime. Also, can be enable to work with internal databases

Know answer to all your critical question

Monitoring your helpdesk, check your agent performance and solve the problem to stay on the top

Complete Reporting and Dashboards

If you wonder about how is my helpdesk doing? how many agent on shift today? are my customer happy? and many others, don’t worry, everything is monitored. Therefore, all you have to do is just check the reporting page. You can also personalized your dashboard for helpdesk insight

Extend your support capabilities with apps

Connect your freshdesk with others tools to support you more and support customer seamlessly

Connect with Apps

If you want to connect your helpdesk with another solution your team is using, first of all you have to check our list

Custom Apps

If don’t have apps for your need yet, probably you have to create your own then integrate with internal tools or third party applications

APIs

Use your account’s API key to read information from your tickets and contacts or trigger actions from any third-party source

Free Product Demo

We will assist you during your Freshdesk trial and feel free to share us your schedule for 1-on-1 online product demo. It’s Free.